A Customer Support Model Built for Your Business
You are a valued member of the Ohana
A smooth and successful transition to Ohanafy is our top priority. From the kick-off to go-live, and beyond, Ohanafy is there to support and drive success.
A team you can trust your craft with
We're a leader in support from start to finish. From day one, our team of dedicated Implementation Consultants and Customer Success Managers walk you through the entire process and are with you every step thereafter.
Our process is not common in this industry
That's because we have a custom and thoughtful approach. Each customer is a new partner, and we set up our partners for success through training and ongoing support, including monthly product releases and a response from a real person within 24 hours.
How It Works
Built for You
The Ohanafy team will help your business identify how our platform can suit your business needs to help increase ROI and integrate with your current tools and processes. Together we will sit down and establish the project’s objectives.
Implemented by Us
Next we will migrate your data, ensuring a seamless transition and a customized workflow tailored precisely to your business needs. With our white-glove approach, a dedicated team will work closely with you to guarantee that Ohanafy is configured for success, just as we do when we sit down to establish the project's objectives.
Partnered for Success
We’ll provide training and guidance on how to use our system to achieve optimal results. Once you are ready, we’ll activate your production environment and set you live with a Customer Success Manager who will provide you with ongoing support. Whether you need additional training or product upgrades, we are here to help with new product releases so it can grow with your business.
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