A smooth and successful transition to Ohanafy is our top priority. From kick-off, to go-live, and beyond, our Ohana is there to support and drive success.
Our team of dedicated implementation consultants work with you every step of the way to ensure a smooth and successful transition onto Ohanafy
A direct line to a human is rare these days. We pride ourselves with having a World-class support team that cares about your success
Even after you go-live, our team is with you for continued support, training sessions, and dedicated consulting to help drive ROI
It's our commitment to each customer to provide the top tier support and process to drive success to your business. We understand that transitioning to a new solution is a huge decision. That's why it's our top priority to make the transition smooth, provide world class training, and set you up for success. It's our privilege to serve the best industry.
We're a leader in support from start to finish. From day one, our team of dedicated implementation consultants and customer success managers walk you through the entire process.
Success is a team effort and that's the mentality we all share. We're better together and that's how we create a successful partnership.
Ohanafy has years of implementation experience from some top tier companies. It's safe to say that you're in good hands.
Every business is different and so is the implementation. We customize the implementation process to fit your needs.
Every customer is assigned a success manager that schedules quarterly business reviews to track success and provide industry insights.
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Our process is not common in this industry, that's because we have a custom and thoughtful approach. Each customer is a new partner, and we set up our partners for success.
Introductory stage to define implementation ownership, and roles. We will review high level scope and customer statement of work together, and map out implementation timelines together.
Introduce themselves and provide an overview of our data migration framework
Identify and discuss the data sources and requirements for the project
Review the data cleansing process, and validation protocols
Identify any data quality issues or constraints and discuss how to address them
Ensures everyone has a clear understanding of the data and what will be migrated
Ensures a more productive and efficient project kickoff call, where key stakeholders and team members can focus on discussing important project details and making important decisions
During this phase, we will officially kickoff your Ohanafy implementation. This is where the rubber meets the road and we begin configuration as well as data cleanup to ensure everything is setup according to your specific needs.
Establish a common understanding of the project scope, goals, and objectives
Identify and assign roles and responsibilities for team members
Review project plan, timeline, and deliverables
Build a sense of teamwork and collaboration among team members
Establish a clear communication plan for the project
Align all stakeholders and team members on the project's goals, timeline, and expectations, and ensure everyone understands their role in the project
At this point, we begin loading all of your data into your production instance of Ohanafy as well as begin validation that all configuration and system access is setup and complete. We will work closely with your team to review and validate as we go.
Identify and correct any errors or inconsistencies in the data
Verify that the data is complete and accurate
Detect and remove any duplicate data
Identify and address any outliers in the data
Verify that the data is properly formatted
Agree on a validation protocol, including a sign-off process
Test the application once the data has been migrated to ensure it meets the needs of the business
Ensures that all data is accurately transferred preserving its integrity and giving users access to their most important asset
Ensures that the data is of high quality, which is essential for the success of the project and for making informed decisions based on the data
Training is an important aspect of the journey with Ohanafy and this phase of the project is one we take very seriously. To ensure our customers are ramped up quickly, we provide multiple training options to support your specific needs. From in-person and virtual training sessions, to pre-recorded videos and even embedded guided walkthroughs that live directly inside of our application and can be accessed at any time, we do everything we can to ensure our customers are supported with having training always at their fingertips.
Provide an overview of the product features and capabilities
Demonstrate how to navigate the system efficiently and effectively
Provide guidance on best practices for using the system to achieve optimal results
Provide resources and support to users to help them continue learning and developing their knowledge of the platform
Encourage user feedback and incorporate suggestions for improvement
Ensures that end-users are equipped with the skills and knowledge they need to effectively use the system, which is essential for their success on our platform and for improving user satisfaction
Review project plan, timeline, and deliverables
Build a sense of teamwork and collaboration among team members
Establish a clear communication plan for the project
This phase officially kicks off your support with our Customer Success Management team. This where the journey really begins, as the CSM team continues to ensure your Ohanafy experience evolves and grows as you do. Whether you need additional training, configuration updates, system maintenance, upgrades, and more, we stay with you every step of the way.
Ensure the system is fully functional and meets the needs of the business
Establish a plan for ongoing support and maintenance
Conduct a post-implementation review to evaluate the success of the project
Ensures that the system is ready for use and that all necessary testing and validation have been completed with the end result of ensuring full user adoption
"I love that their success is dependent on our success. The implementation was seamless."
"The implementation has been wonderful. We have weekly meetings and the Ohanafy team has been very attentive to some of the quick changes."
"Anytime we need help, the team at Ohanafy is quick to respond and loves incorporating our feedback to enhance the product."
"Great product, great team! Set up and support are superb. By far the most hands-on tech company that I have encountered in all of my years in business"
We let our customers do the talking and it resulted in amazing reviews on some of the top and most trusted reveiw platforms on the market.
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