By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

Support Engineer

About

TITLE
Support Engineer
REPORTS TO
Head of Customer Experience
DEPARTMENT
Customer Experience
POSITION SUMMARY

As a Support Engineer, you will be a key player in ensuring the success of Ohanafy’s customers by providing technical assistance and resolving issues efficiently. You will collaborate with cross-functional teams to learn and master the Ohanafy Platform while helping drive continuous improvements to enhance the overall customer experience. In this role, you will act as a subject matter expert (SME) on the Ohanafy platform, offering guidance and technical support to customers as they utilize our system.

Perks and Benefits
  • Stock Options
  • Medical, dental, vision, and life coverage options
  • Generous PTO
  • And much more
Ohanafy’s Core Values
  • Trust
  • Customer Success
  • Speed
  • Give Back
  • Innovate

Requirements

REQUIRED
  • Bachelor of Science in Engineering, Management Information Systems, Computer Science, or related field
  • 3+ years of experience with Salesforce
  • Database design and workflow experience
  • Excellent computer skills (i.e. Excel, Word, etc.)
  • Strong interpersonal skills
  • Sound judgment, detail-oriented
  • Ability and passion to deliver high-quality solutions to our customers

Responsibilities

RESPONSIBILITIES
  • Assisting Ohanafy customers with technical issues and resolving them in a timely manner
  • Be a great teammate and help others while being adaptable and flexible enough to support ever-changing product needs based on customer and market feedback.
  • Work alongside CX and other Ohanafy team members to resolve customer requirements.
  • This position is primarily hands-on keyboard with some lightweight analysis required.
  • Design and configure solutions based on customer requirements and aligned with Ohanafy best practices and standards
  • Work in tandem with CX to evaluate the needs of the Customer and implement those needs into Ohanafy’s application in an efficient and effective way
  • Testing and debugging of product features
  • Contribute to technical and product documentation
  • Participate fully as a member of the Customer Experience team
  • Demonstrate the ability to independently problem-solve and research solutions
  • Independently complete implementation and data tasks
  • Participate in design sessions and suggest solutions
DESIRED
  • Salesforce Certified Admin, and Platform App Builder, or ability to obtain within 6 months of employment
  • Experience as a Technical Support Engineer, Desktop Engineer, or similar role
  • Experience extracting, transforming, and loading data into databases (ideally Dataloader)
  • Ability to communicate and collaborate with others in a professional and respectful manner
  • Excellent verbal and written communication skills for technical and non-technical audiences
  • Collaboration, prioritization, and adaptability skills

Apply for this position

Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! We will contact you soon!
Oops! Something went wrong while submitting the form.

Take a look at other openings

Implementation Consultant

As an Implementation Consultant, you’ll help further Ohanafy’s mission through the implementation of our core product built on Salesforce. Click "Apply Now" to learn more!
Clock icon
Full-time
Location icon
Wilmington, NC

Customer Success Manager

We are seeking a dynamic and experienced Customer Success Manager to join our customer success team! This pivotal role involves overseeing all aspects of customer support operations, ensuring excellent service delivery, and fostering a positive customer-centric culture. Click "Apply Now" to learn more!
Clock icon
Full Time
Location icon
Wilmington, NC

Integration Engineer

We are looking for a skilled Integration Engineer to join our team. As an Integration Engineer, you will be responsible for designing, developing, and implementing integrations between various systems, applications, and platforms to ensure seamless data flow and system interoperability. You will work closely with cross-functional teams to identify integration requirements, develop solutions, and troubleshoot issues.
Clock icon
Full Time
Location icon
Wilmington, NC

Controller

Ohanafy is seeking an experienced and detail-oriented Controller to join our team. The ideal candidate will have a strong background in accounting and finance, with a proven track record in managing company financials, creating financial forecasts and models, and ensuring the accuracy and integrity of our financial data.
Clock icon
Full Time
Location icon
Wilmington, NC

Business Development Representative

As a Business Development Representative, you’ll help further Ohanafy’s mission to transform the beverage industry by finding potential customers and starting new relationships with interested clients.
Clock icon
Full Time
Location icon
Wilmington, NC or Remote

Quality Assurance (QA) Engineer

As a QA Engineer, you’ll help further Ohanafy’s mission to transform beverage and beyond through testing and debugging of our core product built on Salesforce.
Clock icon
Full-time
Location icon
Wilmington, NC

Project Manager

You will collaborate closely with the Customer Experience (CX) team to oversee and manage the technical configuration of the Ohanafy platform, ensuring it aligns with each client’s unique needs.
Clock icon
Full Time
Location icon
Wilmington, NC

Account Executive

The ideal candidate has a go-getter attitude, a passion for sales, and is excited for the opportunity to transform beverage and beyond!
Clock icon
Full Time
Location icon
Wilmington, NC

Software Engineer

As a Software Engineer, you’ll help further Ohanafy’s mission to transform beverage and beyond through development of our core product built on Salesforce.
Clock icon
Full Time
Location icon
Wilmington, NC
Previous arrow
Previous arrow